Privacy Policy

Effective Date: April 16, 2026

DeliveryDesk HQ ("DeliveryDesk," "we," "us," or "our") operates the website at www.deliverydeskhq.com and the DeliveryDesk platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide directly: When you fill out our contact form, create an account, or communicate with us, we may collect your name, email address, company name, phone number, fleet size, and any other information you choose to provide.

Usage data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. We use Google Analytics to collect and analyze this data.

Marketing attribution data: When you arrive at our website via an advertisement or external link, we may capture URL parameters such as UTM tags and Google Click IDs to understand which marketing channels are effective.

Operational data: If you use the DeliveryDesk platform, we store the data you enter including customer records, shipment details, driver information, invoices, and other business data necessary to provide our services.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and platform
• Respond to your inquiries and contact form submissions
• Send you information about our services when you have requested it
• Analyze website usage to improve our services
• Measure the effectiveness of our marketing efforts
• Detect, prevent, and address technical issues and security threats

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: We use third-party services including Supabase (database hosting and file storage), Vercel (website and application hosting), Cloudflare R2 (invoice document storage), Google Maps Platform (address validation, geocoding, and route calculation), Google Analytics (website analytics), and Resend (email delivery). These providers only access your data as necessary to perform services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.
• Business transfers: If DeliveryDesk is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All data is transmitted over encrypted connections (TLS/SSL). Platform data is stored in secure, access-controlled databases with row-level security policies. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Contact form submissions are retained to manage our sales pipeline. You may request deletion of your data by contacting us at the address below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data. Google Analytics uses cookies to track and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, you can reach us at:

DeliveryDesk HQ
Email: support@deliverydeskhq.com